Defining partnerships

Transcript

I think a true partnership is when again the patient voice is heard and incorporated every step of the way. Because you can hear patients' voices sure; you can maybe feel like — you can maybe only have the patient's voice there for tokenism sake, it's only being there just for the sake of being there, to take up a quota or whatever, because it's mandated by the organization. But making sure that you actually listen to the voices of the patient, incorporate their feedback. That's what I think a true partnership would be. So listening to the patient's voice, incorporating it every step of the way if it's appropriate, and not making of the patient a subject of tokenism or checking off a box off a quota, or something like that.

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