Naomi describes how simple gestures make patients and families feel cared about.
Transcript
Be kind to your patients and treat them like people – people, not just you know – the next person with an issue, or you know the next patient. When they genuinely care about you, you can totally tell. Like patients can tell. I don’t know if they realize but like if you are kind of brisk, if you like don’t make eye content, like we totally notice. Like I don’t know if like maybe some doctors don’t realize that but it makes a massive difference.
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