Without more diversity, Amy feels we can’t challenge the status quo

Transcript

We haven’t figured that one out. I think this is a topic that is on everyone’s radar as far as patient engagement is concerned, how to make it equitable, you know, because if we only ever hear from people of a certain demographic, of a certain social class, you’re not getting the complete picture and you’re certainly not being the most efficient or effective, getting the most bang for your buck, right, because it’s only when you include the most marginalised people who are probably the heaviest users, or the most expensive users of your healthcare system, the ones that will actually challenge the status quo. Because maybe the people in the preferred demographic that is available Monday to Friday between ten and three, are not going to challenge the status quo, but in order to make something better, you have to have people around the table that have the lived experience to challenge the status quo. So I’m sure that’s on everyone’s radar in varying degrees, this whole question about equity, do the people around the table reflect the weight areas of your hospital or the service in question. And then it’s a matter of getting everyone – well, especially those that have the monetary resources, i.e. the staff and clinicians, to identify the barriers and to actively remove those barriers. And it’s a question of asking different questions and asking questions differently.

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