Maxime

Patient Partner

Maxime is a health policy graduate student who also works as a policy analyst in government. Due to a chronic ear condition, and more recently a jet-ski accident, Maxime has experienced being a patient in the operating room multiple times. While recovering from his last surgery, Maxime realized that he wanted to share his lived experience in a meaningful way to help improve the experience of others. He searched a local hospital website for potential opportunities and applied to become a patient advisor. Maxime was then connected with a research team working on a project that was introducing an audio recording device to operating rooms to reducing operating room errors. After meeting with the team, he decided to become a patient partner and helped to develop a communication campaign for the project with another patient partner. The research team worked to accommodate his schedule and was very communicative throughout the project, contributing to positive working relationships between Maxime and the team. He believes it is important for health services research to focus on initiatives that will directly impact healthcare users and hopes to continue partnering on projects to improve patient experience. 

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• Skills for partnership – Maxime
  
• Improving Patient Care and Experiences – Maxime
  
• Improving Patient Care and Experiences – Maxime 2
  Maxime learned skills and knowledge that are helpful for developing his own professional career
• Balancing time and commitments – Maxime
  Knowing what was expected, as well as when and where, helped Maxime schedule his work and study obligations
• Advice to others – Maxime (2)
  Patient partners should be mindful of other voices on the team but also speak up to help resolve issues, recommends Maxime
• Advice to others – Maxime
  Maxime thinks researchers need to include patients every step of the way
• Valuing contributions – Maxime
  The honorarium and coverage of expenses really helped Maxime to be involved
• Role determination – Maxime
  Maxime helped to determine his role in the project by sharing his strengths and skills with the research team
• Defining partnerships – Maxime
  Tokenism is not indicative of true partnership according to Maxime
• Developing partnerships – Maxime
  Maxime suggests using a variety of strategies to find patient partners