Relationship building – Nicole


Nicole suggests having a team lead to act as the point person for patient partners


We had like what we called a Kick-off Meeting where all the stakeholders who were involved in the [mute] got together to kind of like celebrate it being installed and to plan the next steps. And so we invited our patient partners to that as well, and made sure to introduce them to sort of all the key people involved. So by the end of everything I think they had a good sense of like kind of where they fit in the hospital and what they could get — the resources available, and who to go for if you had a question. Like we appointed one person on our team as sort of the lead; so if the patient partners had a question they would go through them, and if we had information to tell the patient partners, they would send it to them.

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