Maxime and Cathy think the most important skill for patients is being able to share their patient experience
Transcript
Certainly communication, being able to express your opinion, good listening skills, reacting to people. But for me the key skill is to be able to express your opinion and to listen to others and reflect in what they say in a pretty concise format. Now you’re giving me lots of opportunity to talk here, but when you only have an hour or an hour and a half with a large group of people, you need to be very concise. You need to be able to express yourself in a positive way even if you’ve had a bad experience. It’s not helpful to anybody to air that, so to try to turn it into positive because that’s how we can make change
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